Accountability in Logistics: Managing Data Lifecycle from Order to Deletion

Our commitment to privacy is deeply integrated with our logistical operations. We are accountable for your data throughout its lifecycle, from its secure collection at the checkout to its eventual, secure deletion. This includes meticulous management of data shared with our UK fulfilment and delivery partners.

Data Types and Retention Protocols

We collect data necessary for transaction and delivery purposes. Our retention policy is governed by legal and regulatory requirements.

Order Data: Retained for a minimum of seven years to comply with UK tax, accounting, and consumer protection laws (e.g., product recall traceability).

Enquiry Data: Customer service records are kept for a shorter period, typically two years after the enquiry is resolved, allowing us to reference previous interactions and improve our service quality.

Marketing Consent: We retain proof of consent for marketing until you withdraw it, plus a short administrative buffer period.

Cookies and Their Role in Service Delivery

Cookies are integral to providing a functional and personalised grocery shopping experience.

Shopping Cart Cookies: These are necessary to hold your selections as you browse different categories across my store. They are fundamental to the service you expect.

Personalisation Cookies: These enable us to recommend gourmet products or special offers based on your previous purchases, enriching your experience. We deploy these only with your consent.

Measuring Cookie Performance: We audit our use of cookies regularly to ensure they remain necessary and proportionate to their purpose, updating this policy and refreshing your consent as required by UK law.

We ensure that all our cookies and similar tracking technologies are documented in a comprehensive register, accessible to you, outlining the specific purpose, duration, and whether they are first-party (set by us) or third-party (set by others).

Accountability and Supervisory Authority

We have designated internal roles responsible for data protection compliance and maintain comprehensive records of our processing activities. Should you have concerns about our data handling, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s supervisory authority for data protection issues.